We’re all chasing “a-ha moments” in data and artificial intelligence (AI). Still have burning questions about how to make those moments happen for your organization? We’re bringing together the best minds in the business at Salesforce Connections 2024 — May 22-23 in Chicago and online on Salesforce+. The two-day event will help you uncover the answers you need to make an … [Read more...] about Salesforce Connections 2024: Your 5-Minute Guide
Blog
My Sales Went Through the Roof — Then I Hit Rock Bottom
I just missed my quota. Again. For the third year in a row, I underachieved in my sales job at Salesforce. This was 2016, the year I almost quit sales. I decided to get help instead. I reached out to mentors, hired a coach, and took a rigorous sales training course. It worked. The following year, I was the company’s top seller. The year after that, I went from selling $1.3 … [Read more...] about My Sales Went Through the Roof — Then I Hit Rock Bottom
How Can Solving Sudoku and Wordle Enhance Your Critical Thinking Skills?
Today on the Salesforce Admins Podcast, we talk to Rangsk, a Wordle and Sudoku YouTuber. Join us as we chat about critical thinking, problem-solving, and why puzzles are a great way to practice and improve your thinking. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rangsk. Who is Rangsk? I’m a big word puzzle fan. Sudoku, … [Read more...] about How Can Solving Sudoku and Wordle Enhance Your Critical Thinking Skills?
Unleashing Productivity: Master Prompt Templates with Flow Tools
Prompt Builder became generally available on February 29, just over two months ago. Since then, we’ve seen a lot of Salesforce Admins start to experiment and come up with a wide variety of use cases to leverage it. From summarizing records to generating points of view and even creating business-context rich emails, there are a tremendous amount of use cases that Prompt Builder … [Read more...] about Unleashing Productivity: Master Prompt Templates with Flow Tools
What Is an Omnichannel Contact Center? Everything You Need to Know
Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an … [Read more...] about What Is an Omnichannel Contact Center? Everything You Need to Know