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Welcome to another post in the “How I Solved This” series. In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Selina Choy was able to use Flow to streamline reservations and redemption surveys for … [Read more...] about How I Solved It: Use Screen Flows to Guide Customers Through a Process

No matter where you are in your Salesforce Admin journey, constant learning and growth is important to your career development and technical skills. Luckily, Salesforce Administrators have access to tons of free resources to deep dive into product areas, hone business skills, and connect with other Salesforce Admins to learn tips and tricks. Here are a few free resources you … [Read more...] about 6 Free Resources Available Today for Salesforce Admins

During Black History Month, Salesforce is shining a light on some of our nonprofit customers who support and work with Black and African American people and communities in the United States. This blog post is the first in a series that will appear each week in February, focused on the themes of resilience, compassion, and social justice. First in the series is a Q&A with Gary … [Read more...] about Black History Month 2023: Q&A with Gary Flowers, CIO of Year Up

Editor’s note: This article is part of our ongoing series that explores how automation, intelligence, and real-time engagement can help nonprofit organizations and educational institutions become more efficient and productive while better serving their stakeholders, constituents and customers. I’ve been working in digital marketing for over 15 years. I’ve seen seismic changes … [Read more...] about How To Drive Real-Time Engagement With Every Learner

Today on the Salesforce Admins Podcast, we talk to Shirlene Chow, Senior Director of Workforce Development Programs at Salesforce. Join us as we chat about the programs she and her team offer to help people get started in the Salesforce ecosystem, connect with mentors, and develop their careers. You should subscribe for the full episode, but here are a few takeaways from our … [Read more...] about Workforce Development with Shirlene Chow