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When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. Yet, only 13% of customers say they can get their issues solved with little effort. Contact center automation can help you deliver personalized, efficient, and complete … [Read more...] about Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Mary Tagler uses Flow, custom notifications, … [Read more...] about Automate This! — Create a Blood Pressure Tracker Using Flow and Custom Notifications

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Kenya Shakir uses Salesforce to help her … [Read more...] about Automate This! — Manage Finances with Flow

We’ve all been there: It’s Q4 crunch time. Your numbers are slipping. Quotas seem out of reach, and your team starts breaking into a cold sweat. Will they hit their numbers? Will the company hit its targets? This is not how you want your team to feel. But it’s where a lot of sellers are. According to the latest State of Sales report, only 28% of reps are expected to hit their … [Read more...] about What Is a Sales Quota? Types, Examples & How To Set Goals

AI vs. human? That’s a false choice. The general consensus is that AI will create more jobs than it kills. The thinking is that it’s an individual’s lack of AI skills, not the technology itself, that jeopardizes jobs. That said, here are four things you can do to make yourself more valuable to your employer in this age of data and AI. 1. Learn how to write good prompts A … [Read more...] about Worried AI Will Take Your Job? These 4 Things Will Make You More Valuable