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Customer experience is not what it used to be, and for most communications service providers, it’s a battle between disconnected data and siloed systems. If you’re still working with legacy technology systems and trying to please your customers, it may be time for a change. Unearthing a better experience for customers and reimagining the telecommunications service model was the … [Read more...] about How To Improve the Customer Experience in Telecom? Data and AI

Each year, the entire Trailblazer Community comes together to nominate passionate product and community leaders who demonstrate expertise, leadership, and generosity in the Salesforce ecosystem. This multi-phase nomination process takes place from October 25 to November 12, 2023. The next Class of Salesforce MVPs will be announced in early 2024. Learn more about the Salesforce … [Read more...] about Salesforce MVP Class of 2024 Nominations Are Open

Here’s a take that may ruffle some feathers: Sales hasn’t changed since the days of merchants trading their wares in Mesopotamia. Not really.  Sure, we may have more (powerful) sales tools and new methodologies. We’re even starting to harness AI to predict buyer behavior and respond to it more quickly. But, strip away all the nuanced strategy and tech, and sales remains simple: … [Read more...] about What Is Value Selling? The Art of Delivering Solutions with Economic Impact

The Winter ’24 Salesforce Release is live! To help get you even more excited and prepared, we’ve curated some release highlights from the SIX episodes — Admin, Developer, Sales, Service, CRM Analytics, and Flow — of Release Readiness Live which we broadcast last month. In the series, a group of 21 product managers showcased demos of the features their teams built for the … [Read more...] about Winter ’24 Release Readiness Live Highlights

The more I use Slack, the more I’m learning the value of simple hacks that help me fine-tune the app to work best for me. Slack is the center of productivity for your business. It connects everyone you work with — both those in your business and your key partners and customers —  and supports the way people naturally work together — in real-time or not, in-person and remote, … [Read more...] about 4 Ways Slack Can Save Time For Your Growing Business