What will generative AI mean to small companies in 2024? Will employers address the AI skills gap with any real urgency? What’s the one thing that could doom AI initiatives? We asked artificial intelligence (AI) leaders from Salesforce and beyond to tell us what they see in store for generative AI in 2024. Here are their AI predictions. For corporate boards, AI will become the … [Read more...] about Machines Will Speak to Us in Our Own Language, and Other AI Predictions
What Does AI Transparency Look Like? It Depends on Your Industry
If you measured it today, how would your business score on AI transparency? Whether you’re using artificial intelligence (AI) to recommend products, develop drugs, or screen job applicants, you’re entrusting it with data without fully understanding how it makes decisions. How can you better understand the logic behind the AI black box, and do a better job of disclosing when — … [Read more...] about What Does AI Transparency Look Like? It Depends on Your Industry
The Generative AI Stories You Cared About Most in 2023
Generative artificial intelligence might be the only thing that’s had a bigger year than Taylor Swift. What can you say about a technology that, in under a year, captured the world’s imagination, became the #1 tech spending priority, spawned countless news articles, drew the attention of the White House, and was featured on “Last Week Tonight with John Oliver,” “60 Minutes,” … [Read more...] about The Generative AI Stories You Cared About Most in 2023
Automation Could Buy You a 23-Day Vacation
A new study predicts generative artificial intelligence (AI) and automation will help organizations drive $1 trillion in productivity gains worldwide by 2026. Right now, though, the new way of working looks a lot like the old way. Research on how employees work today shows most are still wasting time doing things that don’t add value to the company or one’s career. And most … [Read more...] about Automation Could Buy You a 23-Day Vacation
Customer Relationships Are Frayed — Can Generative AI Mend Them?
An astounding $51 billion of global online sales were influenced by artificial intelligence (AI) during Cyber Week 2023, for targeted offers, product recommendations, and generative AI-powered chat services. It remains to be seen whether generative AI has yet had an impact on the overall customer experience. For all the talk over many years about the importance of customer … [Read more...] about Customer Relationships Are Frayed — Can Generative AI Mend Them?