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Salesforce News, Reviews, and Analysis

Lisa Lee

Your LLM Gets Its Data From Where??

March 20, 2024 by Lisa Lee Leave a Comment

Do you trust generative AI to help you with tasks at work? While AI-powered tools are great at projecting confidence and certainty in their responses, chances are you know little about the origin of the AI’s data. Did it come from a trusted source, like a peer-reviewed journal in your industry, or a dubious one, like a smart-sounding comment scraped from social media?  If your … [Read more...] about Your LLM Gets Its Data From Where??

5 Business Uses for an AI Copilot

February 26, 2024 by Lisa Lee Leave a Comment

Get ready, world: AI assistants may become your new business BFF.  Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history.These timesavers demonstrate the power of an AI assistant, or copilot. It’s the next level of innovation within generative artificial … [Read more...] about 5 Business Uses for an AI Copilot

Fine-Tuning Your LLM? There’s a Better Way

February 9, 2024 by Lisa Lee Leave a Comment

Ever get an email trying to sell you a product you’ve already bought? Or had a service interaction where you had to answer the same questions multiple times with different people?   Large language models (LLMs) promise to eliminate these annoyances by providing greater levels of information-sharing and personalization within your company’s operations. The problem is, … [Read more...] about Fine-Tuning Your LLM? There’s a Better Way

You’ve Got an Enterprise LLM – Now What?

January 30, 2024 by Lisa Lee Leave a Comment

Large companies are investing in enterprise LLMs, left and right. Why? These LLMs lay the foundation for AI tools that can chat with shoppers, detect fraud, diagnose medical issues, and much more. Want to translate a product explainer in 10 languages in minutes, while staying true to your brand voice and tone? An enterprise large language model (LLM) can do that. Need to gauge … [Read more...] about You’ve Got an Enterprise LLM – Now What?

Generative AI Creates More Urgency for Data Privacy – Are You Ready?

January 24, 2024 by Lisa Lee Leave a Comment

You’d be forgiven for declining to hold your breath waiting for federal data privacy regulations in the U.S., where the explosive growth of generative artificial intelligence threatens to erode already weak data privacy protections.  In the absence of federal data privacy laws, individual states (13 and counting) have enacted their own, as some lawmakers recently pledged, once … [Read more...] about Generative AI Creates More Urgency for Data Privacy – Are You Ready?

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  • Optimizer Is Sunsetting: Learn How To Use Org Check | Kate Clicks Through It
  • Admin Release Countdown: Get Ready for Winter ’26
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  • Inside Our Hackathon Build: Case Automation on Agentforce in 9 Steps

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