Think about what your customers go through when they contact your business for help. Are they quickly connected with a chatbot or agent who efficiently resolves their issue? Or, do they send an email, then wait more than a day before an agent finally gets back to them with a solution? This is why your case management system — how you keep track of all your customer data and … [Read more...] about Want Happy Customers? Start with the Right Case Management System
Customer Service Analytics: How to Make Sense of All Your Data
As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. Or, as a service agent, suddenly having the superpower to know when a customer is likely to churn — and what you can do to prevent it. These are real-world … [Read more...] about Customer Service Analytics: How to Make Sense of All Your Data
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
Today’s customers want more than just a great product or service – they also expect an outstanding experience. Your customer service team plays a key role in making sure this happens. Case in point: 82% of people have recommended a company based on excellent customer service. To make sure you always deliver amazing results, here are three customer service tips.Great customer … [Read more...] about 3 Customer Service Tips to Deliver an Excellent Experience — Every Time