h.chou@salesforce.com

Generative AI and LLMs (large language models) have turned the world of conversation design upside down. People were already on the fence about automation and chatbots. And now, they’re also learning about autonomous agents. When experimenting with conversational AI, it’s easy to get lost in the innovation and forget the principles behind it. That’s when resources, such as our … [Read more...] about Building a Copilot? Start with Basics of Conversational AI

Derek Featherstone co-authored this blog Keyboard accessibility is essential to building products at scale. With Marketing Cloud, for example, thousands of customers create, send, publish, and automate marketing campaigns that reach and engage millions of people daily. But, about 16% of the world’s population has at least one disability. This means there are product functions, … [Read more...] about Keyboard Accessibility Makes Your UX Better

Fundraisers oversee a cascade of responsibilities. To do their jobs well, they need to be able to manage information and relationships efficiently, so they can engage with donors meaningfully. Salesforce recently launched the new Fundraising for Nonprofit Cloud to help fundraisers nurture those relationships and scale their programs. But, designing tools for the nonprofit space … [Read more...] about 4 Ways Design Centers Fundraising in Nonprofit Cloud

Whether you’re building a customer-facing site, designing a marketing email, or developing a product, at some point, you’re going to talk about colors and branding. That may be daunting for some folks, especially non-designers. But it doesn’t have to be. Anyone can learn a few basics to make those conversations less overwhelming and to make the process more objective. In our … [Read more...] about Need Help Picking Colors? Here’s How To Do It Right