If you’ve navigated a digital experience easily, there’s a good chance that the designer and developer who built it had a strong working relationship. On the flip side, if it’s a bumpy user experience – long load times, hidden log-ins, irretrievable data – then it’s possible their collaboration wasn’t as seamless. Maybe they spent most of their time patching up the backend and slapping duct tape on design problems.
This impacts both the UX and the business. Inevitably, issues require taxing rework and resources. A healthy partnership between these roles is a necessary investment as it can turn the ship for the business – minimizing design debt and technical debt.
“These are legitimate concerns that happen across enterprises everywhere,” said Chris Mattison, Salesforce Technical Architect and certified Platform Developer. He and Asterisk Loftis – Salesforce MVP and certified UX Designer – are locked in about this issue.
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