By: Ashley Brown, Product Manager, K-12 Student Success
The Salesforce Winter ‘20 release brings 300 new innovations and 38 customer-led ideas to life. We know how tough it is to keep up with all of the notes, so we’re here to share a few exciting updates from this latest release. Here are the key takeaways for education institutions – from K-12 schools and districts to Higher Ed institutions.
Einstein Case Routing to help you quickly get to resolutions
Einstein Case Routing can help you resolve issues faster by automatically triaging cases. Einstein uses machine learning from past cases to predict case fields. When the prediction meets the confidence threshold, Einstein automatically applies existing routing rules to get the case in the hands of the right expert. Whether you’re using cases to improve student success or increase operational efficiency, Einstein can help you triage those cases quickly and get
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