VIZIO’s technologically innovative TVs and sound systems have become cornerstone products for major electronics retailers throughout the United States, Canada, and Mexico. But with 30 million customers comes a high-priority demand for quality customer service.
To help customers solve problems quickly and efficiently, VIZIO integrated Coveo, a solution available on the AppExchange, with Salesforce. We caught up with Jim Mitchell, VIZIO’s Senior Business System Solution Architect, part-time bass guitarist, and college art major, to learn more about how Coveo and other AppExchange solutions have enabled customers to solve problems quickly and autonomously, even during a pandemic.
Can you tell us about yourself and your role at VIZIO?
Jim Mitchell: I’ve been with VIZIO a little over five years, but I’ve been working on the Salesforce platform for more than 11 years now. I started as a design artist at my previous employer, but soon found I had natural database talent. After a short stint as
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