For this episode of the Salesforce Admins Podcast, we’re joined by Tiffany Thomas, Senior Salesforce Business Analyst at New York Life Insurance. We learn how getting your users to collaborate can have a huge impact on buy-in and adoption.
Join us as we talk about why active listening and good communication skills are the foundation of being an effective BA, how that’s changed with more remote users than ever before, and why it’s so important to remind your users that they are the experts on their own business processes.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Tiffany Thomas.
SABWA? More like SABZA.
Tiffany always knew she had an interest in technology, but it wasn’t until she got a chance email from PepUp Tech that she got a chance to make those dreams a reality. “PepUp Tech is an amazing organization
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