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The Journey from Customer Support Agent to Salesforce Technical Lead

March 2, 2021 by Amanda L. Nelson Leave a Comment

When Akashdeep Arora was asked by fellow Trailblazers to share his career successes, he didn’t immediately gather his friends for storytelling time. This now-technical lead at Cognizant had a journey with many ups and downs, rejections, and sleepless nights. In fact, if you asked him, Akashdeep would say that his story is not a success story at all; rather it’s the reality of a common middle-class boy who comes from a town called Moradabad in Uttar Pradesh, India.

But I disagree. Akashdeep’s story is a successful one because of his relentless passion to learn. Today, he has a career as a Salesforce technical lead, has eight Salesforce certifications, and is a Trailhead Ranger with over 600 Trailhead badges. So we asked Akashdeep to gather his friends for storytelling time, and I tagged along.

You’ve faced a lot of rejection. Tell us about that, and how it made you stronger.

Akashdeep: I was rejected for the

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