I did not intend to end up in technology. In fact, when I first began, I didn’t even know what Salesforce was. All I knew was, as a recruiter for the power industry, we were doing things the hard way. We hired contractors for short-term projects and kept track of each contractor’s qualifications via Outlook Contact Cards, while at the same time tracking project requirements via Excel spreadsheets. My manager promised an improvement was coming.
Month after month, I heard improvement was coming. Tired of waiting for change that didn’t seem to actually be happening, I went to him to see what this great new program was. My expectation was to get the name of the new system. Maybe the website had some neat screenshots or I’d find a marketing video on YouTube. Instead, he handed me Salesforce Admin credentials and said, “We’ve had this for 6 months but haven’t
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