Today on the Salesforce Admins Podcast, we talk to Lynn Guyer, Manager, Salesforce Practice at Forefront Telecare. Join us as we chat about how she was able to build a no-code, out-of-the-box solution for one of her organization’s biggest operational challenges.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Lynn Guyer.
Scheduling on-call hours for a telehealth organization
Lynn started out as a Salesforce user before she ever found herself sitting in the admin’s chair. That gives her a lot of insight into what things are like on the other side of the screen. So whenever she’s building a solution, she’s really concerned with how it’ll impact other users and what the experience is like for everyone involved in a business process.
As a telehealth organization, they have staff across many different time zones who have to be on-call at certain
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