The challenge
As #AwesomeAdmins, we’re used to managing our Salesforce orgs and constantly making our best efforts to turn user feedback into actionable enhancements together with the development team.
Now let’s imagine it’s the go-live day of a brand new, industry-specific component. We’re all so excited about it and we want to enrich it with direct user feedback. That’s why, on top of all the business functionalities, we equipped this component with a button to fire a form that users can fill out to send feedback to the dev team. Users can now co-create the product while we manage their requests and ensure we consistently release the most awesome product.
Having such a tight connection with user feedback is even more important when industry-specific apps are built, developed, and released. Especially when regulations, user needs, and industry trends are changing at an increasingly fast pace.
The solution: OmniStudio
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