The ability to see the future is something that, as far as we know, hasn’t yet been developed. And until a piece of technology comes along that can allow businesses to peer into what lies ahead (we’re waiting, Silicon Valley), it’s the ability to stay agile that will help organizations manage sudden disruptions and maintain business continuity. For Goosehead Insurance, a nationwide agency serving more than 650 franchise agency partners across 28 states, responding to COVID-19 meant transitioning nearly 2,000 people to remote-working spaces while sustaining their growth trajectory.
To effectively transition their employees while continuing to provide the world-class service clients expect, Goosehead Insurance turned to RingCentral for Salesforce, a business communications solution available on the AppExchange. We spoke with Amritesh Chaudhuri, SVP of Marketing at RingCentral, and Michael Moxley, Vice President, Service Delivery at Goosehead Insurance, to learn about how the growing insurance agency is leveraging communications solutions to
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