Today on the Salesforce Admins Podcast, we talk to Pei Mun Lim, Consulting Coach and Trainer at Zenhao, and the author of Salesforce Discovery 101. Join us as we chat about two critical skills for business analysts, emotional intelligence and active listening.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Pei Mun Lim.
Two business analyst skills every admin should have
Pei has spent her entire career in consulting, with over a decade of experience in the Salesforce ecosystem in a variety of roles. She helps people use technology to solve real-world problems, and business analysis skills are crucial to help make sure they’re actually addressing the core issues. We brought her on the pod to talk about two skills that are foundational for doing that well: active listening and emotional intelligence.
Pei discovered the power of active listening and emotional
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