As Salesforce Admins, there are a number of important skills we need to develop in order to be successful in our roles and careers. In my opinion, none of these are as crucial as user management. After all, without users we wouldn’t have anyone working in the system. In this blog, I’ll explain the two sides of user management and offer some helpful tips on how to successfully navigate user management in orgs of all sizes.
For more than six years, I’ve worked across numerous Salesforce orgs, both assisting and leading the user management aspect of administration. I’ve helped management teams better understand how to manage users within Salesforce. I’ve worked on orgs that seem to have an ever increasing number of profiles or that have user accounts which haven’t been used for several months (or, in some cases, years!). I’ve assisted management teams that are surprised they’re being asked
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