Today on the Salesforce Admins Podcast, we talk to Jenny McNamara, Salesforce Admin at CINC. Join us as we chat about how she became obsessed with Flow Builder, the importance of mastering the basics, and why you need to get yourself to a Salesforce live event.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Jenny McNamara.
Be the translator
Jenny started as a business analyst, serving as the scrum master for multiple teams in her organization. When the Salesforce team needed more help, she jumped at the chance to specialize and become an admin. In both roles, you need to be able to translate what people are saying into the why behind it.
“Technical people and client-facing people don’t always speak the same language even though they’re all trying to accomplish the same thing,” Jenny says. A stakeholder may ask for
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