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How to Write Great Documentation to Help with Future Problem Solving

January 9, 2023 by Jennifer Cole Leave a Comment

We have a pretty cool job as Salesforce Admins. Using our own creativity—and clever solutions we find on Trailhead, in blog posts, through the Trailblazer Community, and alongside the tools Salesforce offers—we can implement solutions that bring success to companies now. And no two days are the same, which is both exciting and fun.

But, like any other cool job out there, there’s another side to the coin. Yes, we’re #AwesomeAdmins, but that means we wear a lot of hats. It’s no wonder it often seems there’s not enough time in the day to even add a new picklist value, let alone remember why we added it or what issues it was solving. As much as I would love to remember every solution I’ve built, and why I chose this tool over another for that solution, the reality is I can’t—and I know you’re in the same boat.

So, how

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