Awesome Admins, we know that troubleshooting user access is a common task. You’re frequently asked questions like “Why can Jane access this field, but John can’t?” or “Why can John view this record when he shouldn’t be able to?” In Summer ’24, we introduced helpful summary views for users, public groups, permission sets, and permission set groups, which make answering user access questions much easier. If you want to level up your troubleshooting skills even more, you can use SOQL queries along with these summary views. By querying, you get even more information, including why a user has access, and even export data if needed.
Let’s explore a few examples of questions you can answer.
Which permission sets give Jane the Read permission for Cases?
Let’s say you’ve used the user access summary to determine that Jane has the Read permission for Cases, but now you want to quickly know
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