We know that one of your main responsibilities as a Salesforce Admin is to manage users and drive adoption. One important adoption metric is license utilization, which generally indicates whether users are using the available licenses. You can calculate license utilization as follows:
License Utilization = # Used Licenses / # Available Licenses
Here, we define a Used License as a license that is assigned to a user, and an Available License as a license that can be assigned to a user.
While a high license utilization rate is one indicator of product adoption, it doesn’t indicate whether those licenses are actually being used.
In this post, we’ll show you how to optimize license utilization by reassigning licenses away from users who aren’t using them. The main steps to do this are to:
Track users who aren’t using their licenses. Identify the licenses assigned to them. Reassign those unused
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