We’re very excited to announce that we’re enhancing the natural language features as part of Einstein Search. As of Summer 2021, Einstein Search, which includes personalization, actionable results, and natural language capabilities, has been the default search experience for customers within the Lightning Experience.
More specifically, Natural Language Search allows users to type queries into the Global Search bar, which makes completing CRM tasks easier. Popular natural language queries that users enter in the Global Search bar include “my open cases” or “closed opportunities in California”. One of the common requests we’ve heard from our customers is to control the way the system interprets certain queries. For example, if the user knows exactly which subsidiary of an account the query they wrote is referring to, or if there are certain words in the query that refers to multiple parts of the CRM system, then they should be able to edit
Leave a Reply