Over the last 14 years in the Salesforce ecosystem, one of the topics talked about least has been maybe one of the most important ones: availability. Availability is a topic not too many people get excited about—that is, until availability is negatively impacted. But with a little thoughtful design, implementation, and eye toward maintaining your org with best practices in mind, you can prevent many availability incidents that affect your users’ experience.
What is availability?
Availability is generally defined as the percentage of time a service successfully handles requests. Salesforce measures and tracks this percentage to make sure our servers and services are highly available to every customer. While server and service availability is critical to Salesforce, even more important to us is customer-experienced availability. This type of availability is how you and your users experience Salesforce. For example, can users log in to your org? Are data integrations populating
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