As a social enterprise serving more than 5,000 women entrepreneurs in Nigeria and Tanzania, Solar Sister knows what it’s like to manage an ever-changing, off-the-grid customer base. Since its founding in 2010, the Solar Sister team has been dedicated to customizing their Salesforce solution to meet these unique challenges.
Prior to COVID-19, Solar Sister had distributed more than 400,000 clean energy products and provided clean energy to more than 1.7 million people in Africa through the entrepreneurs they empower. So, when the pandemic swept its way across the nations, the nonprofit knew they were going to need to do everything they could to rally around their entrepreneurs to keep their business thriving.
While many businesses were scrambling just to survive, Solar Sister was able to seamlessly transition to working remotely because of Salesforce and the AppExchange apps they had previously deployed. Here’s how the team was able to continue through
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