With the current economic downturn and cost-of-living crisis, it has never been more important to use technology to empower social housing organisations to provide real help to those in need. If you’re curious about how technology can support these efforts, let me share my story with you.
Back in 2002, I began my journey in the social housing sector working as a customer service agent with a small local housing association. Our main function was to deal with repair calls, conduct face-to-face tenant interviews, and cash rent payments. Our office was located in the heart of the housing estate we served. We took it in turns to run over to “The Yard”, where our internal contractors lived, with paper invoices and queries from residents. It wasn’t the most efficient process, but we felt like we were really making a difference to the community around us, able to
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