How Rubrik Revolutionized Knowledge Discovery with Salesforce and SearchUnifyPhoto on Unsplash
Founded in 2014 by many of the engineers behind Google, Facebook, and Oracle, Rubrik created a category-defining cloud data management platform that has turned the $48B data protection market on its head. Rubrik’s cloud data management delivers automated backup, recovery, archival, search, test, and development in a simple platform.
Investors call Rubrik one of the fastest-growing enterprise companies ever. Goes without saying that this hypergrowth does not come without challenges. Let’s explore the many challenges Rubrik has had to overcome in its brief but incredible history, and explore how integrating AppExchange apps with Salesforce has helped.
New Heights, New Challenges
Rubrik is committed to customer satisfaction and provides 24/7/365 support. It leverages Salesforce Service Cloud to accelerate agent workflows along with a Salesforce Experience Cloud-powered customer community to drive self-service.
To aid support engineers, the enterprise generated a copious amount of content across Confluence, Salesforce Service
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