By: Marjorie Justice, Creative and Technical Writer, Provisio Partners
Many human services agencies struggle to share program outcomes with funders and use data to understand how their programs are performing. Institute for Career Development and Asian Human Services worked with Provisio Partners to reimagine how they delivered human services. They share how they are scaling service delivery using data to gain a holistic view of their clients and programs.
Breaking Down Data Silos & Using Automation
Institute for Career Development (ICD) struggled with silos before moving to Salesforce. They worked predominantly with Excel spreadsheets and Microsoft Access to manage their billing transactions. Because their client files and program data were paper-based, they were forced to double the data entry into those spreadsheets.
Their clients go through several departments on their service journeys — from evaluation to training and job placement —
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