Welcome to another post in the “How I Solved This” series. In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Let’s take a look at how Laura Etzler was able to successfully and efficiently train happy end users in Salesforce.
Key business problem:
Sometimes, we have end users in our orgs that have very specific, limited jobs to do. They don’t need to know the ins and outs of everything Salesforce, but they do have to be trained quickly and thoroughly.
I want my users to be comfortable with the aspects of Salesforce that they need, without unleashing Trailhead on them or giving them unnecessary information. (Note: This assumes your org does not have access to MyTrailhead.)
Background:
U.S. Navy
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