#AwesomeAdmins, in case you haven’t heard, we’ve taken our existing “How I Solved It” series from YouTube, sprinkled some extra magic onto it, and are bringing a five-episode version of it to Salesforce+, our free streaming service.
In the third episode (available now on Salesforce+), we see how Karmel James uses her problem-solving skills to create a solution for managing marketing newsletter subscriptions. Karmel explains why problem solving is key to being an effective Salesforce Admin and highlights how she uses skills from the Salesforce Admin Skills Kit—problem solving, communication, and data management.
We recommend you watch the episode on Salesforce+ and then read about her solution below.
The challenge
Karmel’s company sends a lot of newsletters from different departments, and customers can self-select which ones they want to receive. She needed a way to make sure that when a customer unsubscribes from an important newsletter, someone reaches out to that customer
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