#AwesomeAdmins, in case you haven’t heard, we’ve taken our existing How I Solved It series from YouTube, sprinkled some extra magic onto it, and are bringing a five-episode version of it to Salesforce+, our free streaming service.
In the second episode (available now on Salesforce+), we see how Madeleine Coutanceau built a solution to manage the complex software licensing and renewals process at her company. Madeleine explains why process automation is key to being an effective Salesforce Admin and highlights how she uses skills from the Salesforce Admin Skills Kit—process automation, product management, and attention to detail.
We recommend you watch the episode on Salesforce+ and then read about her solution below.
The challenge
After talking to all the stakeholders and digging in to see how each part of the company handled software licensing, Madeleine discovered that their processes were quite messy! Each department had different spreadsheets and email chains
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