By: Jarrod Bell, CTO of Big Brothers Big Sisters of America
Since 1904, Big Brothers Big Sisters of America has been dedicated to fostering close, caring relationships, called matches, between youth (“Littles”) and adult mentors (“Bigs”). Even as the world transitioned to increasingly digital connections over the last two decades, we’ve taken a great deal of pride in the fact that our matches are forged and nurtured in the real world, outside of the digital realm. As Chief Technology Officer, I spend a lot of time trying to convert experiences and the real world into bits and bytes to be assimilated and analyzed–but even I appreciate the uniqueness and importance of these relationships happening face-to-face to further our mission.
COVID-19 didn’t make our task any easier. Like every organization on the planet, we were facing an accelerated digital transformation that touched the very core of our mission and how we
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