When your call center becomes the first touchpoint to impacting a life, how do you ensure that your agents can still receive important calls remotely? As we all shift to a more virtual environment during this time of COVID-19, many companies have had to pivot when it comes to customer service. Five9 is a cloud contact center solution provider that is helping companies pivot quickly during these changing times.
We reached out to Jeremy McCallum, Area Director of Professional Services of Five9, to learn more about how they are helping customers with contact centers.
Jeremy McCallum of Five9How has your technology helped customers during this time?
Jeremy McCallum: One Saturday morning in mid-March, a long-time customer that leverages an integration of the Five9 Salesforce adapter to their call center platform called us for help. They needed to add agents to their call center environment to handle the flood of incoming calls to their COVID-19 hotline. Due to
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