Richmond Promise supports students in finding financial and social support to graduate college.
Just as universities support students from freshman orientation through graduation and alumni status, Richmond Promise opens the door to higher education. This nonprofit builds a college graduating culture in Richmond, CA, by helping students in multiple stages of their journey, including financial support and mentorship.
To run successfully, Richmond Promise tracks and manages each step of a student’s involvement with the organization in Salesforce using AppExchange apps. But that wasn’t always the case.
Here’s how Jessica Rodriguez, Associate Director of Scholarships and Data, and her small but mighty team, took an administratively overburdened group and turned it into a scalable, more efficient solution for college students with Salesforce and apps.
Finding a Way to Communicate Better and Organize
Imagine using Google Voice texts to communicate with 500–700 students at a time, and then manually update Salesforce records to reflect the status of various tasks. According to
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