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Here’s How I Advise Anxious C-Suites To Approach Generative AI

November 6, 2023 by lee.l@salesforce.com Leave a Comment

As a strategic account executive at Salesforce, I spend my days advising companies on how to use emerging technology to grow their business. I can tell you this: C-suite leaders are nervous about generative AI in business. They know they need to do something but don’t have clarity on what, or how. I’ll tell you what I tell them. 

But first, here’s a sampling of what they’ve told me: 

A chief technology officer said, “We’re well aware of the importance of generative AI, but we’re struggling to figure out how to make it work for our business.”  A chief digital officer said their teams brainstormed close to 100 high-level use cases, posing a challenge in prioritization and execution.  A chief information officer said he’d make exceptions to the company’s standard budget process to fund any generative AI technology with a one-year payback.

There’s no mistaking it: Generative

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