There are about 23.5 million field service workers worldwide, and 86% of decision makers at firms with a field service team say it’s critical to scaling their business. And yet, even among high performing organizations, only 57% of field service workers say the technology they use drives job satisfaction. We wanted to understand what was missing — and how design choices could help close the gap.
To find out, we interviewed 12 field service experts and 10 field service workers and managers. It turns out that job satisfaction is tied to four indicators: privacy, inclusion, safety, and autonomy.
Innovate with Intention
Technology has the power to transform our world for the better. We believe ethical and inclusive design, development, and use of technology is a core business imperative. Let’s build this world together.
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