Graymont Medical Increases Appointments to New Moms by 367% with AppExchange
In 2019, Graymont Medical started providing lactation services to new mothers. Today, the healthcare and durable medical equipment provider has seen exponential growth. As of October 2020, they had increased their lactation service appointments by 367% every month. And they accomplished this incredible digital transformation without having to increase their staff.
I sat down virtually with both Graymont Medical’s COO, Sameer Afsar, and Salesforce Admin Wade Wheatley, to learn how they achieved these results, and why Salesforce and AppExchange apps are key to this customer’s success.
What challenges did COVID-19 present and how did you stabilize and grow in a time of crisis?
Sameer: Our business involves delivering rehabilitation equipment to patients’ homes three days prior to surgery. During this visit, our technicians teach them how to use and maintain the equipment and answer questions. When COVID-19 hit, we took all of the precautions necessary
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