As an #AwesomeAdmin, part of your role is managing and maintaining user access. So when multi-factor authentication (MFA) goes into effect for your org–whether you’re turning it on yourself or waiting for Salesforce to auto-enable it for you–it’s important to know how to resolve MFA-related access issues that users may encounter.
Access issues typically fall into these categories:
A user forgets or loses their MFA verification method. A user gets a new verification method and needs to disconnect their old one. The connection between a user’s registered verification method and their Salesforce account stops working.
Let’s see how to get your users up and running if they encounter any of these situations.
Empower yourself with the right permission
To help with MFA-related access issues, make sure you have the “Manage Multi-Factor Authentication in User Interface” permission in addition to your Salesforce Admin permissions. This user permission lets you
Leave a Reply