With multi-factor authentication (MFA) auto-enablement for Salesforce orgs on the horizon, you might be wondering how to prepare your users for this change. We’ve got you covered!
Busy people aren’t always receptive to change. To hit the right notes with your Salesforce users, share why MFA is a critical security measure and help everyone quickly incorporate it into their daily lives. A good strategy for managing change includes engaging and educating everyone with communication, training, and onboarding materials. And—great news–there are templates available to help you jump-start these activities.
Engage with communication
To make sure no one is surprised when MFA is turned on, communicate early and often with your users. We recommend using multiple channels to help reach everyone.
As part of your messaging, describe what MFA is, when it’s going live, what users must do to be ready, and where they can find instructions and support. To promote
Leave a Reply