Flow Documentation with Mark Ross

For this week’s episode of the Salesforce Admins Podcast, we’re joined by Mark Ross, Senior Tech Writer at Salesforce. We ask Mark how he approaches documentation and how you can make a difference for your users.

Join us as we talk about what goes on behind the release notes, what’s important when you write your own documentation and the importance of learning your variables when it comes to Flow.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Mark Ross.

The Salesforce CCX Team

You might recognize Mark’s voice from the WizardCast. At Salesforce, however, he works on the CCX team (Community, Content, and Experience). They help with Trailhead, documentation, and more, and Mark specifically focuses on automation services: Flow, Process Builder, Workflow and Approvals and even IoT.

“I’m someone who is a very technical-minded person, but I never learned to code—not

Read the full article on the Salesforce Admins blog.