Did you know with the Spring ’20 Release, Admins can now empower their end-users to merge cases? This will help your Customer Service agents consolidate duplicate cases. It will also support clean data and accurate case history about your clients.
In this video you will learn:
How to enable case merge in your org Merge cases Resources
Review Help & Training for Case Merge in Lightning Experience
Check out this great blog Intro to Service Cloud for Admins
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