The motto of the artificial intelligence (AI) moment might be: quality data inputs equal quality outputs. There are many ways to unpack that statement. But let’s focus on seven ways conversation design can help make AI-enabled experiences more inclusive of the diversity of ways people input their customer relationship management (CRM) data.
This matters because how a person prefers to communicate and the way they speak or write determines how they might interact with your AI.
What we’ll cover:
What is conversation design?
How does it influence AI?
Design for nuances of human communications styles
Seven ways diversity affects how people input data
Be a part of the conversation
What is conversation design?
Conversation design is a field within user experience design. It focuses on the process of designing an interaction between a user and a system, via voice or text, based on the principles of human-to-human conversation. Basically, it’s the art and
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