The Einstein Bots Platform API allows you to add Einstein Bots into any conversation channel. We’ve created an open-source Java SDK and Channel Connector to give you the tools you need to easily integrate Einstein Bots into your conversational channels on top of the existing digital engagement channels supported by Service Cloud.
In our previous post, we showed how to use the SDK’s session-managed client to simplify your implementation by automatically managing sessions for your conversation channel.
In this post, we’ll explore the Channel Connector framework and its features. You’ll learn how easy it is to build a channel connector application for Einstein Bots using the Spring Boot framework. Additionally, you’ll learn how to monitor the health of your application, check your application metrics, and more.
Quick Recap of the Einstein Bots SDK
The Channel Connector framework is built on top of the Einstein Bots SDK. Let’s do a quick
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