Today on the Salesforce Admins Podcast, we talk to Christine Stevens, Senior Salesforce Consultant at Turnberry Solutions. Join us as we chat about the keys to user management and why documentation is so important.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Christine Stevens.
Start with documentation
Christine is another guest we’re bringing on from Gillian’s “Skills for Success” video series, where she shares her tips for user management. We couldn’t pass up the chance to bring her on the pod to hear more and ask some questions.
User management starts with a solid onboarding process and, for Christine, that comes down to good documentation. New users have a lot to learn and having clear process flows can help them make sure they’re doing the right thing.
Christine recommends showing the same process multiple ways, like a flow chart for more
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