Blogs

When your call center becomes the first touchpoint to impacting a life, how do you ensure that your agents can still receive important calls remotely? As we all shift to a more virtual environment during this time of COVID-19, many companies have had to pivot when it comes to customer service. Five9 is a cloud contact center solution provider that is helping companies pivot … [Read more...] about How a COVID-19 Hotline Managed a Massive Increase in Call Volume with Five9

For the Oklahoma State University (OSU) Foundation, providing support to students, faculty, staff, alumni, and friends of OSU is all in a day’s work. However, right now, the OSU Foundation, like many others, has been forced to shift the focus of their giving strategy almost overnight. Amanda Davis, Associate Vice President of Annual Giving & University Programs at … [Read more...] about How the OSU Foundation Pivoted to Support its Cowboy Family

The AppExchange team asked Salesforce Admins how they’re feeling and what they’re doing now. We learned about your new, varying challenges. You wanted to quickly survey customers, without learning another new tool. You asked to build new dashboards, without actually having to build them. Many of you found hope in the support of colleagues, family, and the … [Read more...] about Employee-Built Apps to Support Admins During COVID-19

If you’re over that plastic smell from the macaroni and cheese box and looking for some tasty inspiration, Cooking with Appy, is quickly making its way to many Trailblazers’ kitchens. Don’t believe me? It’s been opened nearly 40,000 times. Talk about filling those virtual shelves.But there’s more. What’s so inspiring about this cookbook … [Read more...] about An App-Filled Cookbook to Stay Inspired in the Kitchen

By: Jamie McDonald, Global Strategy & Communities Lead at GivingTuesday & Beth Kanter, Master Trainer & Nonprofit Advocate The world feels like it is falling apart around us, but there’s a fundamental truth that gives us hope—that together, we can do extraordinary things. Over the past few months, the entire world has been coming together to help out, … [Read more...] about 5 Ways Nonprofits Can Prepare for #GivingTuesdayNow