Blogs

Great support experiences have always been key to building customer loyalty. And with 73% of customers preferring to solve product issues on their own, support interactions are increasingly happening online.Your Salesforce Community is the number one destination for customers looking to onboard your products, troubleshoot issues, and discover new features, all within an … [Read more...] about The Secret Weapon in Your Support Arsenal That You’re Not Even Using

By: Brian Komar, Vice President, Global Impact Engagement, Salesforce.org Marco van der Ree, Chief Development Officer, GRI Peter Paul van de Wijs, Chief External Affairs Officer, GRI Rhonda Evans, Senior Manager, Monitor Institute by Deloitte The last few weeks and months have been among the most challenging in recent memory. While recent reports show progress on the … [Read more...] about Using Impact Measurement to Advance the Sustainable Development Goals

By: Brian Komar, Vice President, Global Impact Engagement, Salesforce.org Marco van der Ree, Chief Development Officer, GRI Peter Paul van de Wijs, Chief External Affairs Officer, GRI Rhonda Evans, Senior Manager, Monitor Institute by Deloitte The last few weeks and months have been among the most challenging in recent memory. While recent reports show progress on the … [Read more...] about Using Impact Measurement to Advance the Sustainable Development Goals

Today, we’re joined by Wade Wegner, SVP Developer Platform at Salesforce and Product Leader for Work.com. We learn about the new collection of tools and resources, built on the Salesforce platform, to help businesses navigate the reopening process safely and responsibly. Join us as we talk about how Wade and his team were able to build out Work.com in a matter of weeks, … [Read more...] about Getting to Know Work.com with Wade Wegner

Machine learning is an incredibly powerful tool that can be used for anything from suggesting an ice cream flavor to predicting customer churn. But, as much as we’d like it to be, it is not magic. Applying machine learning to a business problem involves finding patterns in your historical data and using those patterns to make predictions about new data. This means that if … [Read more...] about Einstein Prediction Builder: Thinking Through Predictions with Bias in Mind