Today, brands must provide great shopping experiences to win the digital shelf. In fact, a study from PwC found that 73% of people indicate that customer experience is an important factor in purchasing decisions. That means that if a shopper has a poor experience — perhaps a complicated checkout process or a sales associate with a bad attitude — they’re likely to bypass your … [Read more...] about How Customer Care Experiences Build Brand Loyalty
Blogs
Supercharge Productivity with Einstein Search
Editor’s note: This is a popular blog post, so we’ve updated it with the latest information and resources. Let’s face it. Every #AwesomeAdmin knows that being productive is all about working smarter, not harder. That’s why we’ve given search a big boost in brainpower with results that are more actionable and tailored to how your users work in … [Read more...] about Supercharge Productivity with Einstein Search
Thinking Beyond the First Year and When to Find Funding
Get inside the mind of world-class entrepreneur Timo Olkkola, CCO and Co-Founder of Flowhaven, a cloud-based branding and licensing solution based out of Finland. In our latest episode of the Trailblazing Entrepreneurs podcast Timo shares how fundraising can affect business growth, their strategy for international expansion, and more.Preview a few takeaways from our … [Read more...] about Thinking Beyond the First Year and When to Find Funding
Here’s How This Nonprofit is Using Salesforce and Mogli SMS to Help College Students
Richmond Promise supports students in finding financial and social support to graduate college.Just as universities support students from freshman orientation through graduation and alumni status, Richmond Promise opens the door to higher education. This nonprofit builds a college graduating culture in Richmond, CA, by helping students in multiple stages of their journey, … [Read more...] about Here’s How This Nonprofit is Using Salesforce and Mogli SMS to Help College Students
How to Get Your First Salesforce Job with Tiffany Spencer
This week on the Salesforce Admins Podcast, we’ve got Tiffany Spencer, COO of Esor Consulting Group and the founder of HBCUforce. We learn how she helps students gain the experience they need to land their first Salesforce job. Join us as we talk about why process and solving is key to working in tech, how to gets hands-on experience with superbadges and case studies, and … [Read more...] about How to Get Your First Salesforce Job with Tiffany Spencer