Blogs

Welcome to another “How I Solved This.” In this series, we do a deep dive into a specific business problem and share how one #AwesomeAdmin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Stephen Brown empowered contacts to update their contact information and self-subscribe to campaigns … [Read more...] about How I Solved This: Using Flow to Automate Self-Service Contact Record Updates

How This Entrepreneur is Revolutionizing Customer Experience and Digital TransformationsPhoto on UnsplashJon Jessup used to think selling online was easy. But when he began helping transform his partner’s brick and mortar retail business into a high-end fashion ecommerce business, he realized just how complex the process could be. After realizing that major organizations were … [Read more...] about How This Entrepreneur is Revolutionizing Customer Experience and Enabling Digital Transformations

By: Amy Guterman, Director of Salesforce.org Impact Labs and Susan Morrow, VP of Product Management at Salesforce.org Education Cloud Inequity in our educational systems is a deeply-rooted and longstanding challenge, one only exacerbated by the recent COVID-19 pandemic. Over the past six months, Salesforce.org Impact Labs has convened a cross-disciplinary team of experts to … [Read more...] about 5 Tech Design Principles to Promote Equity in Education

According to an IDC InfoBrief, the business impact of Salesforce credentials and continuous learning is significant, with organizations seeing greater agility, efficiency, and employee value when they have Salesforce-skilled and certified employees.This past year has brought unprecedented change for companies of every size and industry. One challenge that we’re seeing across … [Read more...] about Study Demonstrates Salesforce-Skilled and Certified Employees Drive Business Impact

Photo on UnsplashThe sales process is often unpredictable and different for every deal. In B2B sales especially, there are many moving parts and people involved that can easily throw things off course.Because of this, it’s easy to get stuck in a ‘reactive’ mode rather than a ‘proactive’ mode. Let’s explore how to avoid that falling into that trap, and focus on 6 (and a half) … [Read more...] about 6½ Expert Tips: How To Not Lose Your Sales Deal