Blogs

As consumers, we’ve become accustomed to a certain level of access and services. Digital tools are making everything easier, from shopping, to paying bills, to filling out medical paperwork. But as constituents, government agencies aren’t keeping up with those expectations. In fact, our Connected Government report found that only 18 percent of respondents believe the customer … [Read more...] about The Cost of Not Using AI to Improve Government Services

There’s a lot that goes on behind the scenes for sales teams before a deal is ever closed — and a sales development representative (SDR) is key to the process. You can think of SDRs as your company’s supporting players. While they may not be your star closers, they complete the vital presales tasks that set your entire team up for success. Without them, the show — or sale — … [Read more...] about Helping Closers Close More — The Important Role of Sales Development Representatives (SDRs)

Ever since a CD copy of Sting’s “10 Summoner’s Tales” became the first item sold on the internet in 1994, customers have left behind a trail of digital breadcrumbs that can tell you a lot about their likes and dislikes. For today’s businesses, data is a crucial component of success. And when it comes to analyzing consumer behavior, having the right data is key. Let’s look at … [Read more...] about Consumer Behavior: How to Spot Trends and Make Decisions

Remember Lotus 1-2-3? WordPerfect? These once popular apps are classic examples of business software considered indispensable but that’s since gone the way of the dinosaurs. It’s a perennial challenge with no easy solution. As any IT professional can attest to, maintaining an enterprise tech stack can often feel like a game of Whac-A-Mole. You deploy software to solve a … [Read more...] about How AI Extends the Shelf Life of Your Business Apps

With a subscription business model, a customer doesn’t pay for your product or service all at once. It’s a pay-as-you-go relationship, where you can nurture relationships and and enjoy consistent revenue streams, and the growth that follows, over time as customers continue to renew. That’s the vision anyway. The truth is subscription business models don’t always succeed. They … [Read more...] about What is a Subscription Business Model?